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Khalili, Hassan, Saadatmand, Mohammad. (1405). Designing a Model for Measuring the Level of Commercial Soft Technology in SMEs Bushehr Persian Gulf Science and Technology Park. پدافند الکترونیکی و سایبری, 1(2), -. doi: 10.47176/ETG.2026.1002
Hassan Khalili; Mohammad Saadatmand. "Designing a Model for Measuring the Level of Commercial Soft Technology in SMEs Bushehr Persian Gulf Science and Technology Park". پدافند الکترونیکی و سایبری, 1, 2, 1405, -. doi: 10.47176/ETG.2026.1002
Khalili, Hassan, Saadatmand, Mohammad. (1405). 'Designing a Model for Measuring the Level of Commercial Soft Technology in SMEs Bushehr Persian Gulf Science and Technology Park', پدافند الکترونیکی و سایبری, 1(2), pp. -. doi: 10.47176/ETG.2026.1002
Khalili, Hassan, Saadatmand, Mohammad. Designing a Model for Measuring the Level of Commercial Soft Technology in SMEs Bushehr Persian Gulf Science and Technology Park. پدافند الکترونیکی و سایبری, 1405; 1(2): -. doi: 10.47176/ETG.2026.1002

Designing a Model for Measuring the Level of Commercial Soft Technology in SMEs Bushehr Persian Gulf Science and Technology Park

Emerging Technologies and Governance
مقاله 6، دوره 1، شماره 2، تیر 2026
نوع مقاله: Research Articles
شناسه دیجیتال (DOI): 10.47176/ETG.2026.1002
نویسندگان
Hassan Khalili* 1؛ Mohammad Saadatmand2
1Researcher, Faculty of Management, Imam Hossein University, Tehran, Iran
2Ph.D. graduate in Systems Management, Faculty of Management, Shiraz University, Iran
تاریخ دریافت: 07 آذر 1404،  تاریخ بازنگری: 03 اسفند 1404،  تاریخ پذیرش: 12 فروردین 1405 
چکیده
Commercial soft technology comprises intangible human-centered processes that improve firms’ operational effectiveness and amplify the value of technological assets. This study develops and validates a measurement model for assessing the level of commercial soft technology in small and medium-sized enterprises (SMEs) using a sequential mixed-methods instrument-development design. In the qualitative phase, thematic analysis of in-depth interviews with 25 SME experts and park managers produced 185 codes, which were organized into 78 basic themes, 25 organizing themes, and five global themes. These findings informed a SCAPE-based measurement model consisting of five components (technology mechanism, human technology, information technology, technology supply, and technology transfer) and 28 subcomponents. The model was implemented and piloted in a technology unit within the Persian Gulf Science and Technology Park; process-level scores were standardized and aggregated, and component weights were derived via AHP to compute a composite Commercial Soft Technology Measurement Coefficient (CSTMC = 0.691 for the pilot unit). To ensure methodological rigor, qualitative findings were externally audited and member-checked, and reliability was assessed via test–retest yielding Pearson’s r = 0.69. Qualitative coding was conducted using qualitative data-analysis software, and quantitative procedures (AHP weighting, normalization, reliability testing) were implemented with standard statistical/AHP software. Results indicate a mid-to-high integration of commercial soft technologies in the pilot firm, with relative strengths in technology supply and transfer and gaps in information and human components—findings that have clear implications for SME managers and policy makers in science parks.

تازه های تحقیق
  • Commercial soft technology can be measured through five dimensions.
  • A SCAPE–AHP framework quantifies SME soft technology maturity.
  • The model integrates human, information, supply, transfer, and process factors.
  • Technology supply and transfer showed the strongest performance.
  • Information and human capabilities remain key improvement areas.
کلیدواژه‌ها
Commercial Soft Technology؛ Technology Level Measurement؛ Mixed-methods Instrument؛ SMEs؛ Science and Technology Park
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