مدیریت کیفیت جامع

1- Capannela, J. and Gorcorn, F.Y.(April-1983 
Principles of Quality Costs Quality progress ,
PP.17-21
2- Quality: the U.S.Deives to Eatech-Vp(Nov-
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3- The Influence of the Uncontrollable
Environmental Forces in Global Stadarization
of the Froduction Facilities
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an Overview of Current Efforts Qualaty
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Making Quality Certain , New York:McGraw-
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6- Sekiya, S.(1984) Quality Contorol at Toyota
Motor Corportion Wheel Extended .Vol. 14
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7- Riggs, J.L. and Felix, G.H.(1983), Produtivity
By Objectives Egelwood Cliffs ,Prentice- Hall.
8- Feinsilber, M.(Aug-1984), Chrysler Gives
Worker Voice in Controlling Quality of Cars ,
Houston Chronicle, PP.21-28
9- Boileaau, O.C.(Aug-1984), Improving Quality
And Productivity at General Dynamics. Qulity
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