رابطه ادراک شده میان بازاریابی داخلی و سکوت سازمانی با عملکرد سازمانی در اداره کل فرهنگ و ارشاد اسلامی استان چهارمحال و بختیاری

Abzari, M., Ranjbarian, B.; Fathi, S., & Ghorbani, H. (2009). The effect ofinternal marketing on market organizational and organizational performance in hotel industry. Journal of Business Management Perspective, 8(31), 25-42.

Ahmed, P.; Rafiq, M,. and Saad, N. (2003), "Internal Marketing and the Mediating Role of Organizational Competencies", European Journal of Marketing, 37 (9), 1221–1241.

Bansal, S., Mendelson, B., & Sharma, B. (2001). The impact of internal marketing activities on external marketing outcomes. Journal of Quality Management, 61–76.

Bansal. Harvvi S  and et al.(2001).  The Impact of Internal Marketing Activites on External Marketing Outcomes, Journal of quality management, 6: 61-67.

Batmani,A. Pahlavani Nejad, F. Forough, b. (2015). The Relationship between Employee Silence and Organizational Performance, Management and Administrative Sciences Review, 4, ) 2 ( 438-448.

Carter, M. Z., Armenakis, A. A., Field, H. S., & Mossholder, K. W. (2013). Transformational leadership, relationship quality,and employee performance during continuous incremental organizational change. Journal of Organizational Behavior, 34, 942–958.

Cooper, J., & J. Cronin, J. (2000). Internal Marketing: A Competitive Strategy for the Long-Term Care Industry. Journal of Business Research, 177-181.

Deniz, N. Noyan, A.Guien ertosun, O. (2013). The Relationship between Employee Silence and Organizational Commitment in a Private Healthcare Company. Procedia - Social and Behavioral Sciences. 23 (99). 691 – 700.

Ehtiyar, R., & Yanardag, M. (2008). Organizational silence: a survey on employees working in a chain hotel. Tourism & Hospitality Management, 14(1), 51-68.

Ellinger, A.E., KetchenJr, D.J., Hult, G.T.M., Elmadağ, A.B., RicheyJr., R.G. ) 2008(. Market   orientation, employee development practices, and performance in logistics service provider firms. Ind. Mark. Manag. 37(4), 353–366.

Elnihewi, I.; Fadzil, F. H., & Mohamed, R. (2014). The effect of institutional factors on the organizational performance through performance measures ofcommercial banks in Libya. Procedia - Social and Behavioral Sciences, International Conference on Accounting Studies, 164, 635–640.

Eriguc,G. Ozer, O. Sevinc Turac, I. Songur, C. (2014). Organizational Silence among Nurses: A Study of Structural Equation Modeling. International Journal of Business, Humanities and Technology. . 4 (1)1-22.    

Gounaris, S. (2008). The notion of internal market orientation and employee job satisfaction: some preliminary evidence, Journal of Services Marketing, 22, (1) 68-90.

323. Anitha. (2014). Determinants of employee engagement and their impact on employee performance. International Journal of Productivity and Performance Management, 63(3): 308-323.

Janssen, O., Van Yperen, N.W., (2004). Employees’ goal orientations, the quality of leader-member exchange, and the outcomes of job performance and job satisfaction. Academy of Management Journal. 47 (3), 368–384.

Javed, Masooma. Balouch, Rifat. Hassan, Fatima.(2014). Determinants of Job Satisfaction and its Impact on Employee Performance and Turnover Intentions. International Journal of Learning & Development. ( 4) ( 2)1-22.

Johnson, E. C., & Meade, A. W. (2010). A Multi-Level Investigation of Overall Job Performance Ratings. Paper presented at the 25th Annual Meeting of the Society for Industrial and Organizational Psychology, Atlanta, GA.

Morrison, E. W., & Milliken, F. J. (2000). “Organizational silence: A barrier to change  anddevelopment in a pluralistic world”. Academy of Management Review, 25(4), 706-725.

Mosahab, R., Mahamad, O., & T. Ramayah. (2010). Comparison of Service Quality Gaps among Teachers and Students as Internal and External Customers. International Journal of Marketing Studies, 13-20.

Perlow, L. A., Repenning, N. P. (2009). The dynamics of silencing conflict. Research in Organizational Behavior, 29, 195-223.

Pinder, C.C. and Harlos, K.P. (2001), "Employee silence: Quiescence and acquiescence as responses to perceived injustice", Research in Personnel and Human Resources Management (Research in Personnel and Human Resources Management, Vol. 20), Emerald Group Publishing Limited, Bingley, pp. 331-369.

Sehitoğlu, Yasin, Zehir, Cemal. (2010). The Analysis of Employee Performance in the Context of Employee Silence and Organizational Citizenship Behavior in Turkish Public Institutions, TODAĐE’s 30-Review of Public Administration, Volume 4, No 4 December 2010, 95-120.

Shiua, Y., & Yub, T. (2010). Internal Marketing, Organisational Culture, Job Satisfaction, and Organisational Performance in NonLife Insurance. The Service Industries Journal, 30(6), PP 793 809.

Sony Michael, Mekoth Nandakumar. (2016). The relationship between emotional intelligence, frontline employee adaptability, job satisfaction and job performance. Journal of Retailingand Consumer. Services 30. 20–32.

Tan, C. (2014). Organizational Justice as Predictor of Organizational Silence. Educational Research and Reviews, 9: 1190-1202.

Vakola, M. Bouradas, D. (2005). Antecedents and consequences oforganisational silence: an empirical investigation. Employee Relations. 27 ( 5) 441-458.