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Zamanian, E., Salehi, M. (2022). Evaluating the Performance of the Service Supply Chain from a Strategic Viewpoint Based on the SCOR Approach and the Fuzzy Prioritization Technique. Electronic and Cyber Defense, 24(75), 75-85.
Elaheh Zamanian; Mojtaba Salehi. "Evaluating the Performance of the Service Supply Chain from a Strategic Viewpoint Based on the SCOR Approach and the Fuzzy Prioritization Technique". Electronic and Cyber Defense, 24, 75, 2022, 75-85.
Zamanian, E., Salehi, M. (2022). 'Evaluating the Performance of the Service Supply Chain from a Strategic Viewpoint Based on the SCOR Approach and the Fuzzy Prioritization Technique', Electronic and Cyber Defense, 24(75), pp. 75-85.
Zamanian, E., Salehi, M. Evaluating the Performance of the Service Supply Chain from a Strategic Viewpoint Based on the SCOR Approach and the Fuzzy Prioritization Technique. Electronic and Cyber Defense, 2022; 24(75): 75-85.

Evaluating the Performance of the Service Supply Chain from a Strategic Viewpoint Based on the SCOR Approach and the Fuzzy Prioritization Technique

مدیریت زنجیره تأمین
Volume 24, Issue 75, December 2022, Pages 75-85    PDF (579.42 K)
Document Type: Research/ Original/ Regular Article
Authors
Elaheh Zamanian1; Mojtaba Salehi* 2
1Payame Noor University،North Tehran Branch
2Payame Noor University North Tehran Branch
Receive Date: 30 March 2022,  Revise Date: 11 July 2022,  Accept Date: 11 July 2022 
Abstract
Today, the efficiency of the supply chain is a prerequisite for the success of many economic enterprises. Performance evaluation is also an important issue in the supply chain management. The purpose of the current research is to evaluate the performance of the service supply chain using the supply chain operational reference (SCOR) model and the fuzzy prioritization technique. In this research, samples are obtained through the purposeful and non-probability snowball sampling methods and the opinions of 15 Atka Company experts. The process of conducting this research includes three stages. The first stage is identifying the effective factors in performance evaluation of the service supply chain based on the SCOR approach. The second and third stages are screening the identified factors using the fuzzy Delphi technique and prioritizing the factors using the fuzzy approach. In the prioritization of the measurement scales the non-linear optimization model is used. The results show that in this performance evaluation, the criteria of reliability, property, agility, flexibility, cost and responsiveness achieve the highest priorities in descending order.
Keywords
Service Supply Chain; SCOR Method; Fuzzy Delphi Technique
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