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زمانیان, الهه, صالحی, مجتبی. (1401). ارزیابی عملکرد زنجیره تأمین خدماتی با نگرش استراتژیک مبتنی بر رویکرد SCOR و تکنیک اولویت‌بندی فازی. پدافند الکترونیکی و سایبری, 24(75), 75-85.
الهه زمانیان; مجتبی صالحی. "ارزیابی عملکرد زنجیره تأمین خدماتی با نگرش استراتژیک مبتنی بر رویکرد SCOR و تکنیک اولویت‌بندی فازی". پدافند الکترونیکی و سایبری, 24, 75, 1401, 75-85.
زمانیان, الهه, صالحی, مجتبی. (1401). 'ارزیابی عملکرد زنجیره تأمین خدماتی با نگرش استراتژیک مبتنی بر رویکرد SCOR و تکنیک اولویت‌بندی فازی', پدافند الکترونیکی و سایبری, 24(75), pp. 75-85.
زمانیان, الهه, صالحی, مجتبی. ارزیابی عملکرد زنجیره تأمین خدماتی با نگرش استراتژیک مبتنی بر رویکرد SCOR و تکنیک اولویت‌بندی فازی. پدافند الکترونیکی و سایبری, 1401; 24(75): 75-85.

ارزیابی عملکرد زنجیره تأمین خدماتی با نگرش استراتژیک مبتنی بر رویکرد SCOR و تکنیک اولویت‌بندی فازی

مدیریت زنجیره تأمین
دوره 24، شماره 75، آذر 1401، صفحه 75-85    اصل مقاله (579.42 K)
نوع مقاله: پژوهشی
نویسندگان
الهه زمانیان1؛ مجتبی صالحی* 2
1کارشناسی ارشد مهندسی صنایع، دانشکده فنی و مهندسی، دانشگاه پیام نور، تهران، ایران
2استادیار مهندسی صنایع، دانشکده فنی و مهندسی، دانشگاه پیام نور، تهران، ایران
تاریخ دریافت: 10 فروردین 1401،  تاریخ بازنگری: 20 تیر 1401،  تاریخ پذیرش: 20 تیر 1401 
چکیده
امروزه کارآمدی زنجیره تأمین پیش‌نیاز موفقیت بسیاری از بنگاه‌های اقتصادی است. در این میان، یکی از موضوعات مهم در مدیریت زنجیره تأمین، ارزیابی عملکرد است. هدف از پژوهش حاضر ارزیابی عملکرد زنجیره تأمین خدماتی با نگرش استراتژیک با استفاده از مدل مرجع عملیاتی زنجیره تأمین (SCOR) و روش اولویت‌بندی فازی است. در این تحقیق، از روش‌های نمونه‌گیری گلوله برفی و غیراحتمالی هدفمند و از نظرات 15 نفر از خبرگان شرکت اتکا، به‌عنوان نمونه استفاده شد. فرآیند انجام این پژوهش شامل سه مرحله شناسایی عوامل مؤثر در ارزیابی عملکرد زنجیره تأمین خدماتی مبتنی بر رویکرد SCOR، غربالگری عوامل شناسایی شده با استفاده از تکنیک دلفی فازی و اولویت‌بندی عوامل با استفاده از رویکرد فازی است که در مرحله اولویت‌بندی مقیاس‌های اندازه‌گیری از مدل بهینه‌سازی غیرخطی استفاده شد. نتایج نشان داد که معیارهای قابلیت اطمینان،‌ دارایی، چابکی، انعطاف‌پذیری، هزینه و پاسخگویی به ترتیب بالاترین اولویت را‏‏ در‏‏ ارزیابی‏‏ عملکرد‏‏،‏ به‏‏ خود‏‏ اختصاص‏‏ دادند.



کلیدواژه‌ها
زنجیره‏‏ تأمین‏‏ خدماتی؛ ‏‏ روش SCOR؛ تکنیک دلفی فازی
عنوان مقاله [English]
Evaluating the Performance of the Service Supply Chain from a Strategic Viewpoint Based on the SCOR Approach and the Fuzzy Prioritization Technique
نویسندگان [English]
Elaheh Zamanian1؛ Mojtaba Salehi2
1Payame Noor University،North Tehran Branch
2Payame Noor University North Tehran Branch
چکیده [English]
Today, the efficiency of the supply chain is a prerequisite for the success of many economic enterprises. Performance evaluation is also an important issue in the supply chain management. The purpose of the current research is to evaluate the performance of the service supply chain using the supply chain operational reference (SCOR) model and the fuzzy prioritization technique. In this research, samples are obtained through the purposeful and non-probability snowball sampling methods and the opinions of 15 Atka Company experts. The process of conducting this research includes three stages. The first stage is identifying the effective factors in performance evaluation of the service supply chain based on the SCOR approach. The second and third stages are screening the identified factors using the fuzzy Delphi technique and prioritizing the factors using the fuzzy approach. In the prioritization of the measurement scales the non-linear optimization model is used. The results show that in this performance evaluation, the criteria of reliability, property, agility, flexibility, cost and responsiveness achieve the highest priorities in descending order.
کلیدواژه‌ها [English]
Service Supply Chain, SCOR Method, Fuzzy Delphi Technique
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