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بررسی عوامل اثرگذار بر تجربة کارکنان در شرکتهای تولید نرم افزار | ||
| پژوهشهای مدیریت منابع انسانی | ||
| دوره 16، شماره 1 - شماره پیاپی 55، خرداد 1403، صفحه 141-177 اصل مقاله (1.17 M) | ||
| نوع مقاله: مقاله پژوهشی | ||
| نویسندگان | ||
| ندا دهقانی* 1؛ آرین قلی پور2؛ سید کمال واعظی1؛ علی اکبر فرهنگی1 | ||
| 1گروه مدیریت دولتی، دانشکده مدیریت، دانشگاه تهران، تهران، ایران | ||
| 2استاد تمام، دانشکده مدیریت، دانشگاه تهران. تهران، ایران | ||
| تاریخ دریافت: 16 خرداد 1401، تاریخ بازنگری: 25 شهریور 1402، تاریخ پذیرش: 30 خرداد 1403 | ||
| چکیده | ||
| با توجه به اینکه در سال‌های اخیر چهار نسل متفاوت از کارکنان در سازمان‌ها در کنار هم مشغول به کارند، راضی نگه داشتن و ایجاد تعلق خاطر نسبت به سازمان در کارکنان، به چالشی برای مدیران منابع انسانی سازمان بدل شده است. برخی محققان در پاسخ به این چالش، تغییر رویکرد سازمان، به مدیریت تجربة کارکنان را توصیه می‌کنند. اما آنچه اهمیت می‌یابد این است که در ساخت یک تجربة مثبت همکاری، چه عواملی اثرگذارند. هدف از پژوهش جاری، ارائة مدل تجربة کارکنان در شرکتهای تولید نرم افزار است. پژوهش جاری یک پژوهش کاربردی است. در این پژوهش، با استفاده از روش تحقیق پدیدارشناسی توصیفی، با روش تحلیل موستاکاس به توصیف پدیده تجربة کارکنان، در دو شرکت همکاران سیستم و داتین که دو شرکت تولید نرم‌افزار بزرگ در کشور هستند، پرداخته شده است، برمبنای یافته‌های پژوهش 7 عامل سازمانی، 2 عامل فردی و 4 عامل محیطی اثرگذار بر تجربة کارکنان شناسایی شدند. با توجه به اهمیت موضوع تجربة کارکنان در مدیریت منابع انسانی در عصری که چهار نسل متفاوت از کارکنان، با تنوع بالا مشغول به کار در سازمان هستند، یافته‌های این تحقیق به طراحان تجربة کارکنان در سازمان کمک خواهد کرد تا به بهبود تجربة کارکنان بپردازند. | ||
| کلیدواژه‌ها | ||
| تجربة کارکنان؛ مدیریت منابع انسانی؛ تعلق خاطر کارکنان؛ پدیدارشناسی | ||
| عنوان مقاله [English] | ||
| Investigating the effective factors on Employee Experience in software companies | ||
| نویسندگان [English] | ||
| Neda Dehghani1؛ Aryan Gholipour2؛ Seyed Kamal Vaezi1؛ Ali Akbar Farhangi1 | ||
| 1Public Administration Department, Faculty of Management, University of Tehran, Tehran, Iran | ||
| 2Full Professor in organizational behavior and human resource management, Faculty of management, University of Tehran, Tehran, Iran | ||
| چکیده [English] | ||
| According to the fact that in recent years, four generations of employees are working in the organizations, employees' satisfaction and creating a sense of engagement has become a challenge for human resource managers. In response to this challenge, some researchers recommend that organizations should change their approach in HRM to managing employee experience. Given that finding out influential factors in construction of employees experience is an important matter. The aim of current study is analyzing employees’ experiences throughout their career journey in software producing companies. The research participants are employees of two major software companies: Hamkaran system and Dotin. The strategy of research is descriptive phenomenology by use of Mustacas procedure. The research findings show us that 7 organizational elements, 4 environmental elements and 2 personal elements are the three major categories that shape employees experience. According to the importance of Employee Experience in era of 4 different generations in the organizations, this study will help employee experience architects to improve their employees' experiences. | ||
| کلیدواژه‌ها [English] | ||
| Employee Experience, Human Resource Management, Employee Engagement, Phenomenology | ||
| مراجع | ||
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آمار تعداد مشاهده مقاله: 230 تعداد دریافت فایل اصل مقاله: 284 |
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